ServiceNow

ServiceNow builds an AI platform for enterprise workflow automation, designed to unify workflows, teams, systems and data across an organisation. Founded in 2004 and headquartered in Santa Clara, the company has grown from a start-up begun with a single laptop into what it describes as a defining enterprise AI platform, serving thousands of companies worldwide.

The company's core product, the Now Platform, is a cloud-based platform that orchestrates critical workflows across IT, customer service, human resources and enterprise or workplace operations, connecting teams and systems enterprise-wide. Layered on top are Now Assist, a set of generative AI assistance capabilities built into the platform, and a range of agentic AI solutions aimed at automating enterprise workflows through autonomous AI agents. The underlying technical domains span AI platform development, workflow automation, cloud computing, generative AI and enterprise service management.

ServiceNow positions its work around the belief that technology should put people first, and states a mission in which work works better for everyone when technology does so. Its stated aim is to help organisations break down silos and unlock productivity. Operations extend from Santa Clara to customers and deployments worldwide.